Granting IMAP Access
(for Google Users)
Google has strict security policies around IMAP access.
If you receive an IMAP error, please complete these steps:
Step 1 - Setup 2-Factor Authentication
https://myaccount.google.com/signinoptions/two-step-verification
Click the link above and sign-in. Confirm 2-factor authentication is set up for your Google account. If it is OFF, turn it ON.
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Step 2 - Enable IMAP Access
https://mail.google.com/mail/u/0/?tab=rm&ogbl#settings/fwdandpop Click the link above. Under IMAP Access, confirm "Enable IMAP" is selected.
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Step 3 - Create an App Password
https://myaccount.google.com/apppasswords
Click the link above. Sign-in to Google, then under "Select the app and device you want to generate the app password for", click the "Select app" dropdown and choose "Other (custom name)".
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Type "SpitFire CRM" and click the Generate button.
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Copy the 16-digit app password (you'll use this password in Step 6 below). Click Done.
Step 4 - Allow Access
https://accounts.google.com/b/0/DisplayUnlockCaptcha
Click the link above. Then click the "Continue" button on the page to allow access.
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Step 5 - Allow Users to Manage
https://admin.google.com/ac/security/lsa?hl=en
Click the link above. Confirm "Allow users to manage their access to less secure apps" is selected.
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Step 6 - Use App Password in SpitFire CRM
https://app.spitfirecrm.com/AccountSettings/Index#m_tabs_2_2
Click the link above. Under "IMAP Settings", select "Gmail" as mail type. Then enter your email address, the app password you created (in Step 3 above) and the following:
IMAP Server:
imap.gmail.com
Require SSL:
Checked
Port:
993
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Click the "Save" button on that page. Then click "Test Receiving" to confirm the IMAP connection was successful.
Questions? Email Support@SpitFireCRM.com
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