SpitFire CRM

Privacy Policy

Effective: March 22, 2017

Last Updated: March 31, 2020

We take your privacy seriously at SpitFireCRM.com (henceforth referred to as “SpitFire CRM”,”we,” “us,” “our”), we take great care about how our users’ personal information is used and shared.

This Privacy Policy describes how SpitFireCRM.com collects and uses the personal information you provide on our Website SpitFireCRM.com (“Website”), as well as in the service we provide at app.SpitFireCRM.com (“Service”). Terms “Subscriber,” “You,” “Your” or a related capitalized terms herein shall refer to users of SpitFireCRM.com regardless of type of subscription (paid premium or free trial).

This Privacy Policy constitutes an addendum to the Terms of Service. Before you use SpitFire CRM, please read this Privacy Policy carefully. By using or accessing our Website and/or Service, you are accepting the practices described in our Privacy Policy and you agree that we will collect, use, and share your information in the following ways.

1. Information collected by SpitFireCRM.com
a. SpitFire CRM may collect two types of information: personal (name, email address, company information) or non-personal visitor information (such as: the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website).

b. If you wish to remain anonymous, use Incognito mode in your browser to ensure that we’re unable to collect any data.

c. You may be asked to enter your email address on the Website in order to download a material, or to ask a question about the Service using a live chat installed on the Website. If you wish us not to collect your personal data, you should not provide us with your contact credentials.

d. You may be asked to enter your email address upon signing up for service. If you wish us not to collect your personal data, you should not provide us with your contact credentials. Each correspondence concerning blog posts, tutorials, product updates which you receive from us contains unsubscribe link which allows you to withdraw your consent. We reserve our right not to include unsubscribe link in a communication which is necessary to provide you SpitFire CRM application, such as, but not limited to, maintenance break information or data safety breach notifications, customer success and support information.

e. When starting a trial of our Service, you will be asked to enter your: first name, and email address.

f. When subscribing for SpitFire CRM account, you will be asked to enter your first name, last name, email address, company information (name, address, registration numbers) and appropriate payment information.

g. When using our Service, both during the trial period as well as during the premium subscription, we will process any information you choose to provide us with, while keeping respect to your customers (“Prospect” or “Prospects”). The Prospects’ information we process typically include names and email addresses of your customers, but will consist of any information you choose to upload to the Service. We are aware of the importance of data safety, that is why we declare that we will make no use of your prospects data. We shall not share such information with any third party and access those data only if necessary due to maintenance or support reasons.

2. Why SpitFireCRM.com collects information about you?
a. SpitFireCRM.com collects your information to personalize your experience with the Service, Website,  and promotional materials we distribute via social media platforms. Your information helps us more efficiently respond to your needs as a Service user and a customer.

b. Providing your information is crucial to set up an account, process payment transactions and it’s necessary for us to provide you with the Service.

c. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the requested Service and improving the Service.

d.In the event of breaking the Terms of Service (such as sending SPAM or other prohibited content defined in the Terms of Service) we can reach the wrongdoer more efficiently.

3. What does SpitFire CRM do with the collected information?
a. The information helps us constantly improve the Website, and the Service for present and future visitors and customers.

b. It enables us to improve our customer service, as your feedback and collected information about your activity in the Service helps us respond to your requests faster and support your needs on the way to succeeding with the Service.

c. Sending you periodic email updates allows us to update our users once we release new functionality. The email address you provide for order processing, will be used to send you onboarding information and product updates. If at any time you would like to unsubscribe from receiving future emails with product updates, we include “unsubscribe from this list” link at the bottom of every message. We reserve our right to send you communication and updates concerning service delivery and maintenance whenever it is necessary.

4. When and What kind of information can be accessed by SpitFireCRM.com
a. We can access two types of information: personal (name, email address, company information) and general numerical information from your Account (average reply rates, open rates, the overall number of sent messages, the average number of messages per campaign, average number of words in messages, etc.).

b. We may access your personal information for accounting/billing purposes (such as invoicing), updating (letting you know about recent changes to our Service), in case of breaking our Terms (or suspicion of it), such as sending SPAM messages, prohibited content, or using inappropriate language (curse words, insulting, etc.).
We may access your general numerical information from your Account in order to diagnose potential problems with your account and help you solve them as quickly as possible.

c. Our Customer Support and Customer Success teams may access your SpitFire CRM account upon your request in order to answer specific questions related to the Service or solving some problems you’ve reported.

d. By connecting your email account to SpitFire CRM you agree that we can access minimum necessary information to fulfill following steps needed to ensure application functionality, namely:

to connect your email account via SMTP and IMAP or API connection request. This step may be fulfilled either by automated integration (eg. Google, Outlook) or manually by our configuration panel (option Other),
to use your email address as sent from,
to display correctly your name and surname in SpitFire CRM.
Furthermore, SpitFire CRM declares that it shall comply with all compliance policies and integration requirements posted by email providers which accounts shall be connected with SpitFIre CRM, to the extent allowed by governing laws and regulations.

e. Across our webpage available via SpitFireCRM.com domain we use links to external sources like Facebook, Twitter, Capterra, LinkedIn and other social media platforms. You need to be aware that when you click this links you will be redirected to the webpage of said platforms what may case that your cookies browser data will be transferred to those third-party tools. We have no access to such Processing conducted by third-party platforms and by clicking those links you accept such transfer.

f. We reserve our right to request a case study review with you. By case study we understand an interview which may be shared on our main webpage in the form of a testimonial. You may always opt-out from such Data Processing and testimonial collection and publishing may happen only after your prior consent expressed via email or other written form.

5. Can you change/update your personal information?
a. Every user has the right to view, update and make any corrections to the content of his/her data on our system in his/her Account or by contacting support@SpitFireCRM.com. By sharing with us your personal data you accept that we can process such information for the purpose requested by you. Access and usage of non-personal visitor information is crucial to using Website, and Service.

6. How Service users can remove their personal data from SpitFireCRM.com?
a. Every user has the right to request data deletion from our system by contacting support@SpitFireCRM.com. We will try to accomplish data deletion requests nevertheless, in case of refusal due to other legal obligations we shall provide an information why such change is impossible.

7. How Service users can change or remove their personal data from SpitFireCRM.com?
a. As a SpitFire CRM user, you may change your first name, last name, company name, email address, password, and time zone at any time after logging in to your SpitFire CRM account. To do that, you should log into your User Account at app.SpitFireCRM.com, choose ‘Account Settings’ from a drop-down menu in the top right corner and click on ‘Profile’ tab. To change the username, SpitFireCRM.com users should contact support team at support@SpitFireCRM.com

b. SpitFireCRM.com users can also request deletion of their data by contacting support team at support@SpitFireCRM.com.

8. How the email list subscribers can change or remove their personal data from SpitFireCRM.com?
a. As SpitFireCRM.com email list subscriber, you will get email messages sent by ActiveCampaign. You can change your personal data on the subscribers list by clicking the “update subscription preferences” link in any message we have sent you using ActiveCampaign.

b. You can also unsubscribe from any list by clicking the “unsubscribe from this list” link at the bottom of any message. Such a request to get unsubscribed from a list will be applied to this specific list only. If as a subscriber you wish to be removed from all the lists at once, please reply to any of the messages and write that you wish to be removed from all SpitFireCRM.com’s emailing lists.

9. How do we protect your information?
a. Read more in Safety & Security.

10. GDPR compliance
We are in compliance with the requirements of GDPR (General Data Protection Regulation).

Children’s Online Privacy Protection Act compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Website and Service are both dedicated to people who are at least 18 years old or older.

12. Changes to our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. If we decide to change our Privacy Policy, we will post these changes on this page. We reserve our right to chance our Privacy Policy without prior notice to our users and visitors of our webpages.

Contact
If you have any questions or concerns regarding this Privacy Policy, you may contact us at support@SpitFireCRM.com.
SpitFire CRM
PO BOX 1544
Salisbury, MD 21801

COOKIES POLICY NOTICE
SpitFireCRM.com and our third party partners, such as our advertising and analytics processors, use various technologies to collect information, such as cookies and web beacons. Therefore, we reserve our right to collect some information about you, including personal data, via browser cookies.

1. Do we use Cookies?

Yes, we do. Whenever you interact with our Website, and/or Service, we automatically receive and record information on our server logs from your browser including your IP address, “Cookie” information, and the page you requested.

“Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when our Website and Service pages are visited by you. If you click on a link to a third party website directly from our Website, such third party may also transmit cookies to you. For more details and the list of Cookies we use on our Website, please check Cookies Information. This Privacy Policy does not cover the use of cookies by any third parties.

2. Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties are obliged to keep this information confidential (such as payment processing or accounting services). You will find the list of those companies along with the details of what data they process, and for what purposes, in the section below.

We may also release your information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety, as well as in the event of breaking the Terms of Service (such as sending spam and prohibited content).

​App’s use of information received from Gmail APIs will adhere to Google's Limited Use Requirements.

3. What third-party services do we use to process your information?

Depending on your engagement with our Website, and Service, we may process your information using third party processors listed below.

If you are a Website visitor, and you don’t provide your email address or other personal data to subscribe to a list or sign up for a free trial of the Service, we may only collect statistical non-personal data using Cookies. You will find more information about our use of Cookies in a separate section above.

If you voluntarily enter your email address at the Website in order to subscribe for service or seek support, we may process your data using tools and software of the following data processors:

ActiveCampaign
We use ActiveCampaign managing lists and sending marketing email messages like newsletters, and product updates.

If you sign up for a free trial of the Service, we may process your data using tools and software of the following data processors:

Google (Privacy Policy)
Upon your registration to our Service, we start processing your user id with Google Analytics, Google AdWords, Google Tag Manager. We use Google Analytics to access statistical data about our users and to discover which parts of our website and software need improvement. We promote our service and our content with Google AdWords, the data we collect about our users allows us to better target our ads as well as customize our remarketing campaigns. Google Tag Manager helps us sync all the stats we collect across all the systems we use.

If you sign up for a premium subscription of the Service, we may process your data using tools and software of the following data processors:

ThriveCart
We use ThriveCart to process payments for the Service. ThriveCart will process the data you enter to pay for the service your first and last name, your company name, your company address as well as your credit card details. This data processing is necessary to process the payment itself and is required for you as a premium user in order to pay for the premium subscription.

PayPal
We use PayPal to process payments for the Service. PayPal will process the data you enter to pay for the service after choosing the option to pay with your PayPal account. In such a case, they will process the same data you had provided to set up your account at PayPal. If you choose PayPal as your payment option, this data processing is necessary to process the payment itself and is required for you as a premium user in order to pay for the premium subscription.

Google
Upon your registration to our Service, we start processing your user id with Google Analytics, Google AdWords, Google Tag Manager. We use Google Analytics to access statistical data about our users and to discover which parts of our website and software need improvement. We promote our service and our content with Google AdWords, the data we collect about our users allows us to better target our ads as well as customize our remarketing campaigns. Google Tag Manager helps us sync all the stats we collect across all the systems we use.

Questions? Email Support@SpitFireCRM.com

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